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Seasonal Products: Your orders are handed over to the cargo company within 1-2 business days after payment processing is completed.

Campaign Periods: Due to high volume during campaign periods, there may be delays in delivery times.

Important Notes:

No shipments are made on Saturdays, Sundays, or public holidays.

Once your order has been handed over to the cargo company, you will receive a tracking number via email or SMS. You can track your shipment's progress with this number.

Delivery times may vary if the recipient is not at the address, or if the address information is incomplete or incorrect.

Extraordinary Circumstances That May Affect Delivery Time:

Extraordinary circumstances such as strikes, natural disasters, riots, war, fire, or civil unrest may affect delivery time.

My Order Could Not Be Delivered, How Can I Receive It?

We do not have a cargo option for our orders. Shipments are only made via MNG Kargo, based on your province and district information. If no one is at the address at the time of delivery, MNG Kargo will not visit your address a second time after the initial delivery attempt.

Therefore, you can pick up your shipment from the MNG Kargo branch within 3 business days. If the shipment is not picked up, the package will be returned to us as a return.