Return and Exchange Policy

PRODUCT EXCHANGE

Exchanges for products purchased from Senna Design are processed exclusively through our website.
Evening dresses and dresses are sold with a security strip. The security strip does not prevent you from trying on the product. If the security strip is not cut, a size exchange for the same product can be made within 7 days. Returns and exchanges are not accepted for products with a cut security strip.
It is necessary to create a request for product exchange and return. You can create a request via our Whatsapp line or our website.

To submit your exchange request;

Email: eticaret@senna.com.tr

You can return a product purchased from Senna Design by sending it back to us via our contracted cargo companies along with your invoice within a maximum of 7 days from the delivery date.
Products in the evening dress category cannot be returned. However, if the product's protective packaging has not been removed, it has not been used, and it reaches us with all its tags and accessories within 7 days from the delivery date, only a size exchange for the same product will be possible.
For returns and exchanges to be processed, the product must be sent with its dispatch note or invoice, with its tag not removed, unused, and delivered with all its accessories as it was received.
Return and exchange processes are finalized within 5 business days after the product reaches us.
For purchases made with a debit card, the time it takes for the refund to reflect in your account may vary depending on the processing times of the respective bank.

If you wish to return a product you purchased, you can submit a return request by selecting the relevant order through the "My Account > My Orders" page.
The shipping fee for the product you wish to return is covered by the customer.
For return shipments, after creating your return request, you must send the product via our contracted cargo company in accordance with the information provided to you by the system.
For shipments other than through our contracted cargo company, the shipping fee belongs to the recipient, and recipient-paid shipments are not accepted.